Guide to Digital Post

Digital Post from public authorities is the same type of letters that you already receive from the authorities. Digital Post includes any letters from hospital, pension statements, information about state education support (SU), changes to housing benefits, replies to applications for childcare, letters from the Danish Tax and Customs Administration (SKAT), etc.

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Digital Post can be accessed on either of two secure websites. They are borger.dk and e-Boks.dk. You only need to check your Digital Post from public authorities on one of these two websites.

• borger.dk (new window)
• e-Boks.dk (new window)

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The Digital Post solution has an app that allows you to access post from public authorities on your mobile and tablet. The app is called Digital Post.

In the Digital Post app you can:

• read, write, answer, delete and move your Digital Post from public authorities. 
• see your old Digital Post – and of course receive new Digital Post.
• change between mailboxes with a few clicks, if another person has granted you read only access to his or her Digital Post.
• also easily change between to your business’ mailbox if you use your private NemID for businesses or if you have had access to an association’s Digital Post.

Where can you get the app?

The Digital Post app can be downloaded in the App Store and Google Play Store.

• Download the Digital Post app in App Store
• Download the Digital Post app in Google Play Store

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It is your responsibility to open and read your Digital Post. If you do not check your Digital Post regularly, you may not see post that requires action. Your Digital Post may contain decisions and notifications that require your attention.
Not all post from public authorities can be sent digitally. Therefore, you still need to check your paper-based letters (letters in your physical letter box).

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To apply for exemption from Digital Post you must show up at your local Danish municipality in person. Here you must fill out and sign a form stating that you live up to at least one of the exemption criteria. You will need to show a valid type of ID or identification papers.
If you are allowed to be exempt, the municipality can give you a written receipt confirming your exemption. You are not obligated to disclose which of the exemption criteria that apply to you.

If you are unable to show up at the municipality in person

If you are unable to show up at the municipality yourself, you can ask someone else show up and apply for your exemption on your behalf. This requires a form that gives the person a power of attorney. The form can be hand out at the local municipality or you can download it here. The form needs to be signed by you as well as the person helping you.

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You can give one or more people access to read your Digital Post. You can grant reading access to others when you are logged on to borger.dk or e-Boks.dk. You can also get help to do this at the citizen service centre (borgerservice).
In order to grant other people reading access you must:

• know the civil registration number of the person who is to be allowed access
• choose which post the person is to be able to read
• write a password and give it to the person to whom you want to grant access.

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If you need help regarding Digital Post, there is help available at your local municipality's Citizen Service. Here the staff will be ready to help and guide you.

Do you have problems with Digital Post?

If you have issues regarding Digital Post, please contact the Digital Post support by phone or contact form.
Phone: +45 33 98 00 33 
Opening hours: 

• Monday to Friday: 8.00 – 20.00.
• Weekends and holidays: 10.00-16.00

• Contact form (in Danish)

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As a citizen in Denmark, you receive your post from public authorities digitally. Both the mailbox and the messages are called Digital Post and ensure secure digital communication between you and the public authorities. Security is important, because messages with sensitive personal data are often exchanged.
NemID and MitID are your digital ID for self-service online. You can use it to login to your online banking, change your advance tax statement or login to your Digital Post on borger.dk or read post from public authorities.
You need to use NemID or MitID to login to Digital Post.

• NemID.nu
• MitID.dk

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The Danish national eID, MitID, is every resident’s personal key to digital services in Denmark, including self-service solutions provided by the public sector.
In Denmark, your contact with the public authorities and many private companies starts on the internet. In a large number of areas, you are obliged to use digital self-service.
In order to access digital self-services, you need MitID which is your personal digital ID for login and digital signature. It allows for citizens to access their public services 24 hours a day.
In the public sector this applies, for example, when you:

• change your address
• apply for childcare
• see your tax
• choose a doctor
• read your Digital Post
• leave Denmark

The film 'Welcome to Digital Denmark' introduces you to e.g. MitID: 

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If you have just arrived in Denmark, you can get MitID in 2 different ways:

1. By scanning your passport or ID card in the MitID app
2. By contacting your local Citizen Service.

• Read about the different ways of getting MitID

Get MitID with passport or ID card

To get MitID in the MitID app, you need a valid passport (Danish or other nationalities) or an ID card with a chip.

• List of passports and ID cards that can be used

Please note that your phone must be able to scan the chip in your passport or ID card. Your phone must therefore be a smartphone – an iPhone 7 or newer or a newer Android phone. 
Steps:

1. Download the MitID app from App Store or Google Play Store.
2. Open the MitID app and tap the menu in the top left corner. Tap ‘Get MitID using passport’.
3. Scan the code and read the chip in your passport.
4. Then scan your face to compare it with your passport photo.
5. The MitID app now generates a 3D FaceScan, and if the result of this comparison is satisfactory, the app confirms your identity so that you can create MitID directly in the app.
6. You are then ready to use MitID. Once you have created MitID, you can use MitID as an app on all iPhones from iPhone 5s onwards and most Android phones. If you do not want to use MitID as an app, you can order a code viewer or code reader.

Please note that if you already have the MitID app, you may need to update it for it to register passports or ID cards from other nationalities than Danish. 
Find more information and video guides on how to scan your passport to get MitID at MitID.dk:

• Get MitID with a passport

Get MitID at your local Citizen Service

You can apply for MitID by contacting your local municipality’s Citizen Service.
To get help from the Citizen Service you must:

• Bring valid documentation
• Answer a number of questions about yourself (based on data from the CPR Register) or bring a witnesser, who can confirm who you are. 

Find more information on how to get MitID at the Citizen Service at MitID.dk:

• When you need Citizen Service to assist you with MitID

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• Read more about MitID on MitID.dk

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You can always get help and information at your citizen service centre.

Rudersdal Citizen Service Centre (Borgerservice) is your point of entry to Rudersdal Municipality.

You can reach us by phone on 46 11 00 00 or e-mail: rudersdal@rudersdal.dk.

You can also meet us in person. Book an appointment for driver's license and danish passport here: 

Book appointment​

For other inquiries please call +45 46 11 00 00

Citizen Services/Borgerservice

Stationsvej 38
DK-3460 Birkerød

Opening hours

Monday: 10-18

Tuesday: 10-15

Wednesday: 10-12
Thursday 10-18
Friday: Closed
Closed on public holidays

Services

• Passport - Danish
• Driver’s licence
• Civil Registration System (CPR)
• Registration and CPR number
• Health insurance
• Changing your GP

International Citizen Service is a nationwide service for newcomers staying for more than three months. ICS is a coordinating cooperation between all the relevant Danish authorities. At ICS, you can get the necessary paperwork done. 

ICS: International Citizen Service (Life in Denmark)​

Most of the online self-services are in Danish, but you can always get help to fill in forms and online applications at the local citizen service center or at the library. Or maybe you can get help from a Dane. Remember to bring your NemID.

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