Guide to Digital Post

Digital Post from public authorities is the same type of letters that you already receive from the authorities. Digital Post includes any letters from hospital, pension statements, information about state education support (SU), changes to housing benefits, replies to applications for childcare, letters from the Danish Tax and Customs Administration (SKAT), etc.

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Digital Post can be accessed on either of two secure websites. They are borger.dk and e-Boks.dk. You only need to check your Digital Post from public authorities on one of these two websites.

• borger.dk (new window)
• e-Boks.dk (new window)

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In order to access your Digital Post, it is necessary to log on with the digital signature, NemID, which is a single login for public websites, online banking and many other websites and services. If you do not have NemID, you can order it on nemid.nu or simply go to your local citizen service centre (borgerservice). Please remember to bring valid ID.

• NemID.nu (new window)
• Valid ID - NemID (new window)

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There are several ways to obtain NemID. You can:

• Obtain NemID via citizen services
• Obtain NemID via online banking
• Order NemID online (requires Danish passport or Danish Driver's licence).

Obtain NemID via citizen services

You can obtain NemID through personal appearance at a citizen service centre or a tax centre.

• Find a citizen service centre (in Danish - new window)

Remember to bring valid ID. Read more about valid ID in the section below: Please remember to bring valid ID. If you don’t have any valid ID it is possible for you to bring along a witness to a citizen service centre, to confirm your identity in order to obtain NemID. This witness must testify with a sworn statement.

Obtain NemID via online banking

If you make an online banking agreement with your bank, you can obtain NemID via the bank. For more information, please contact your bank.

Order NemID online

If you have a Danish driver’s licence or a Danish passport as well as an address listed in the national register, you can order NemID on the NemID website.
If you live in Denmark and order a NemID online you will need to pick up your temporary activation password in a citizen service center (Borgerservice).
Remember to book an appointment at the citizen service center on your municipality’s website.You also need to bring valid ID. 
You will also receive a letter with your code card to your address. 
You will need both your code card and temporary activation password to activate your NemID. 

• Order NemID (requires a Danish driver’s licence or a Danish passport) (in Danish - new window)

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It is your responsibility to open and read your Digital Post. If you do not check your Digital Post regularly, you may not see post that requires action. Your Digital Post may contain decisions and notifications that require your attention.
Not all post from public authorities can be sent digitally. Therefore, you still need to check your paper-based letters (letters in your physical letter box).

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You can give one or more people access to read your Digital Post. You can grant reading access to others when you are logged on to borger.dk or e-Boks.dk. You can also get help to do this at the citizen service centre (borgerservice).
In order to grant other people reading access you must:

• know the civil registration number of the person who is to be allowed access
• choose which post the person is to be able to read
• write a password and give it to the person to whom you want to grant access.

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Individuals can be exempted from Digital Post. If they are unable to communicate digitally, they will continue to receive and send post in a non-digital manner. Exemption from Digital Post may be applied for at the citizen service centre (borgerservice). Individuals can be exempted from receiving Digital Post if they meet at least one of the following grounds for exemption:

• suffer from a disability that prevents them from receiving post digitally
• do not have access to a computer with sufficient Internet connection in their home
• are registered as having left Denmark permanently
• are homeless
• have language difficulties
• have practical difficulties in obtaining NemID.

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You can always get help and information about Digital Post at your citizen service centre or at the library. You will find further information about Digital Post in other languages on borger.dk.

• Read about Digital Post in other languages on borger.dk (new window)

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To read more about Digital Post, please visit lifeindenmark.

• Go to lifeindenmark.dk (new window) 

You can also contact your local citizen service centre -borgerservice- to get help using Digital Post or to become exempt from receiving Digital Post.

• Factsheet on Digital Post (UK)

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You can always get help and information at your citizen service centre.

Rudersdal Citizen Service Centre (Borgerservice) is your point of entry to Rudersdal Municipality.

You can reach us by phone on 46 11 00 00 or e-mail: rudersdal@rudersdal.dk.

You can also meet us in person at the Town Hall.

Citizen Services/Borgerservice

Town Hall
Øverødvej 2
DK-2840 Holte

Opening hours

Monday-Tuesday 10-15
Wednesday closed
Thursday 10-19
Friday 8-11
Closed on public holidays

Services

• Passport - Danish
• Driver’s licence
• Civil Registration System (CPR)
• Registration and CPR number
• Health insurance
• Changing your GP
• Family allowance
• Weddings.

There are a great many things to take care of when you arrive in Denmark as a foreign employee.
You can always get help at one of the four International Citizen Service Centres (ICS) placed in the largest cities in Denmark. Located in Aalborg, Aarhus, Copenhagen and Odense. If you live outside these cities you will might have to contact your local municipality.
All the public authorities you typically need to contact are represented at these four International Citizen Service Centres. The ICS centres make the contact to Danish authorities as easy as possible. In most cases, you will only need to visit an ICS centre in order to take care of your paperwork with regard to residence permit, registration certificate, tax card, civil registration number (CPR), health insurance card etc.

• International Citizen Service (new window)

You can also get help at International House Copenhagen.

• International House Copenhagen (new window)

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Most of the online self-services are in Danish, but you can always get help to fill in forms and online applications at the local citizen service center or at the library. Or maybe you can get help from a Dane. Remember to bring your NemID.

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